Colored Wig

Q  Can your hair be dyed / bleached?

A  Yes. Our hairs are 100% human virgin hair and all our natural color hair can be dyed or bleached to #27, as a general rule it is easier to darken the hair than to lighter the hair. We do suggest getting a professional opinion by an experienced colorist and having your hairdresser dye the hair as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. We would advise for a one clip weft to be tested prior to coloring or restyling the full set to make sure the resulting shade is what you anticipate.

Q If I pay on your website, Is my information safe?

A We are sure that our website is legal, which has been certified by the card organization. So please don’t worry about that. Your payment information is kept by your bank or card organization, but not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential.

Q What is your return & exchange policy?

A We offer 30 days no reason return if the hair is in its original state. For more details please check our return policy / exchange policy page.

Q Why haven't I received my order yet?

A Once the package has been shipped out, we will email you the tracking number, you can check the status. If not, please feel free to contact our customer service: sopport@samuelhair.com , we will help you to check it.